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Happy Moms

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Personal Stories

HUSBAND WITH ALZHEIMER’S CHALLENGES RESULTS IN SMOOTH TRANSITION FOR COUPLE

“Thanks to the Lianas team for all their compassion, hard work and professionalism! We would definitely and strongly recommend Lianas to others in their search for the perfect retirement home!”

THE FAMILY CHALLENGE

Mr. and Mrs. M have been married for 60 years. Mr. M was diagnosed with Alzheimer’s several years ago and his condition has been getting progressively worse. As a result, the demands placed on Mrs. M, the primary caregiver for her husband, have become very difficult. Mr. M weighed approximately 200 lbs and he required assistance with many day-to-day essentials.

They had been living with their daughter in Toronto for the past year but their goal was to move back to Montreal. Having the luxury of time but also recognizing that they should be proactive as Mr. M’s condition worsens, the family reached out to Lianas to assist them with the next steps in their journey.

NEXT STEPS

A Lianas Senior Advisor met with the family to perform a full needs assessment of Mr. and Mrs. M. Through this process, we mutually determined the ideal parameters including geographic location, level of care, budget, meal requirements and most impor tantly, their ideal environment to meet their needs.

THE SEARCH

The Lianas team performed a thorough search of all available options. They have a database of over 1800 senior communities and retirement homes in Greater Montreal, Greater Toronto and Ottawa. In this particular case, the search centered around an English speaking environment in the western part of Montreal offering memory care services. An initial list of over 20 possible options was narrowed down to three locations.

Tours were scheduled and visits were completed with a Lianas Advisor accompanying the family on the tours. From these visits, one senior community was deemed to be the best candidate that met the needs of Mr. and Mrs. M. The Lianas team and the family members worked together to find their ideal senior community.

THE TRANSITION

A lease was signed and Mr. and Mrs. M moved into the senior community that specialized in Assisted Living and Memory Care. The family also used the services of a moving company that assisted them with the move from Toronto to Montreal.

The sales director of the retirement home and her team welcomed Mr. and Mrs. M and assured the family of a smooth transition. Moves involving residences with assisted living and memory care issues can be very challenging. However, the combined effort of the family, the Lianas teamand the wonderful staff at the senior community made it as smooth and transparent as possible.

COMMENTS FROM THE FAMILY

“In the early stages of our search for a retirement home for my parents, who we were planning on moving from another province, we were very fortunate to have been directed to Lianas. Being overwhelmed at the thought of going through many calls and visits on top of not having any expertise, we welcomed the peace of mind that the Lianas team provided. After our one meeting, they went straight to work and narrowed down our options to a few suitable places from the 20 or so residences in our area. They knew exactly what we needed! My parents are now 5 minutes away from my home and just love it!”

Get more info or receive a free, no obligation consultation. Contact us: 1-877-450-3365 info@lianasservices.com

SMOOTH TRANSITION TO A SENIOR COMMUNITY AFTER EXPERIENCING PHYSICAL HEALTH CHALLENGES

“Lianas was like a beacon in the storm or a lighthouse on the shore. Starting this process, we were stressed and overwhelmed. Ms. D. was vulnerable, nervous and very reluctant to move. The Lianas teamprovided us with peace of mind from the very first call. We had a strong level of comfort knowing that we were being well taken care of every step of the way.”

THE FAMILY CHALLENGE

Ms. D., 85 years old, was in relatively good physical and mental shape. She was living alone in her apartment where she had resided for 37 years. Ms. D. started experiencing some vertigo and she felt weak. She was hospitalized and spent several weeks under observation and in rehab. Ms. D. was released and things looked like they were getting back on track but then Ms. D. had a fall where she broke her wrist and damaged her shoulder. During the rehab period at a short term convalescence home, doctors suggested that it might be time to move into a senior community.

Ms. D. was living alone in Montreal, so a very close friend of the family, Carl S., who resides in Ottawa, reached out to Lianas Services for their assistance to find the ideal senior community for her.

NEXT STEPS

A Lianas Senior Advisor met with CS and his wife AL to perform a full needs assessment of Ms. D.. Through this process, we mutually determined the ideal parameters including geographic location, level of care, budget, meal requirements and most impor tantly, the ideal environment for Ms. D. to feel comfortable and happy. This was not an easy step for Ms. D. who was having a difficult time accepting the medical advice that she would have to leave her apartment of 37 years.

THE SEARCH

The Lianas team performed a thorough search of all available options. They have a database of over 1800 senior communities and retirement homes in Greater Montreal, Greater Toronto and Ottawa. In this particular case, the search centered around an English speaking environment offering assisted living in the Montreal locations in the west island of Montreal.

In a very short turnaround time, and taking into consideration that CS and AL would need to take time off work and travel to Montreal for visits, tours were scheduled and visits were completed with a Lianas Advisor accompanying the family on the tours.

CS and AL felt that the advisor was integral in clarifying the details such as availability, inclusions and limitations.

From these visits, two senior communities were deemed to be the best candidates that would meet the needs of Ms. D.. The Lianas Advisor made helpful recommendations when it came time to negotiate terms and conditions. They also provided the family with recommended downsizing and moving companies. A recommended real estate agent was not required as Ms. D. was renting her apartment.

THE RESULT

Ms. D. selected her preferred community. A lease was signed and Ms. D. moved in to the senior community. Although a downsizing company was considered to assist with the move, CS, AL, and his mother (who flew in from Nova Scotia) were able to complete the move on their own.

The sales director as well as the director of care at the senior community were also instrumental in making this transition smooth and transparent.

A bouquet of flowers on behalf of Lianas was sent to Ms. D. on the day of move in to welcome her to her new “home”.

COMMENTS FROM THE FAMILY

As quoted by CS “Lianas was like a beacon in the storm or a lighthouse on the shore. Starting this process, we were stressed and overwhelmed. Ms. D. was vulnerable, nervous and very reluctant to move. The Lianas team provided us with peace of mind from the very first call. We had a strong level of comfort knowing that we were being well taken care of every step of the way. The selection process for the potential senior communities was exemplary. They showed us retirement homes that we didn’t even know existed. In fact, the one we chose wasn’t even on our radar before then. We appreciated the time and energy that Lianas spent in making this transition as smooth as possible. Thank you!!”

Get more info or receive a free, no obligation consultation. Contact us: 1-877-450-3365 info@lianasservices.com

TRANSITIONING FROM INDEPENDENT LIVING TO ASSISTED LIVING / MEMORY CARE

Mrs. VG, 93 years old, was living in the Independent Living section of a retirement home. Over the past two years, her physical and cognitive issues were becoming more of a concern for the family and the management team at the retirement home. Her mobility was limited and the symptoms of dementia were becoming more and more prevalent.

The retirement home told the family that Mrs. VG could no longer be a resident at their facility and that she would have to move. The family did not want to put Mrs. VG in the public system so they hired Lianas Services to find the ideal private senior community that would meet their needs including care levels, amenities, geographic limits and budget.

NEXT STEPS

A Lianas Senior Advisor met with the family to perform a full needs assessment of Mrs. VG. Through this process, we mutually determined the ideal parameters including geographic location, level of care, budget, meal requirements and most importantly, the ideal environment for Mrs. VG so that she would feel comfortable and happy. This was not an easy step for her as a move would be disruptive especially considering her memory care issues. Another important factor was that Mrs. VG had a cat that was an important part of her life. The chosen senior community needed to be pet friendly.

THE SEARCH

The Lianas team performed a thorough search of all available options. They have a database of over 1800 senior communities and retirement homes in Greater Montreal, Greater Toronto and Ottawa. In this particular case, the search centred around an English and Italian speaking environment offering full memory care services. An initial list of over 10 possible options was narrowed down to three locations.

Tours were scheduled and visits were completed with a Lianas Advisor accompanying the family on the tours. From these visits, one senior community was deemed to be the best candidate that met the needs of Mrs. VG. The Lianas team and the family members worked together to find the ideal accommodations that met the memory care and physical care needs of Mrs. VG. And of course, finding a senior community that would accept her beloved cat.

THE TRANSITION

A lease was signed and Mrs. VG moved into the senior community that specialized in Assisted Living. The family did not require the services of a downsizing company or real estate broker as they were able to handle the move on their own.

The sales director and her team welcomed Mrs. VG to their community and assured the family of a smooth transition. Moves involving residences with assisted living and memory care issues can be very challenging. However, the combined effort of the family, the Lianas team and the wonderful staff at the senior community made it as smooth and transparent as possible.

COMMENTS FROM THE FAMILY

Ms. AG, daughter of Mrs. VG, commented: “The team from Lianas was compassionate, understanding and patient. The tours which were arranged and accompanied by a Lianas Senior Advisor were excellent and very well organized. We were able to get answers to all our questions and we were able to get the real picture. My brother and I now have the peace of mind that our mom is now in a safe, secure and caring environment. I would absolutely recommend Lianas for families that are in a similar situation”.

For more information, please contact Lianas Services at 1-877-450-3365 or email us at info@lianasservices.com.

MAJOR DOWNSIZE AND MOVE TO ANOTHER CITY

“Working together they do all the work and do it amazingly well, leaving me free to undertake the many important personal matters involved in moving from one province to another”
-Mr. John Dorey

BACKGROUND

Mr. Dorey, a 91-year-old former engineer, knew it was time to move, so he took matters into his own hands. He recalled an interview he heard on CJAD radio with Matt Del Vecchio, founder and president of Lianas Services, a company that specializes in retirement home search and transition support. Following a pleasant conversation on the phone with Matt, Mr. Dorey hired Lianas Services to find him the ideal seniors’ residence that would meet his specific needs, which included a kitchen with a fridge, stove with oven and sink for washing up, as well as a pet-friendly residence to accommodate his large 90 lb. dog, Max.

NEXT STEPS

Based on Mr. Dorey’s outlined “must-have” independent living requirements for relocating to a senior’s residence, Matt met with Mr. Dorey to perform a full needs assessment and an in-depth investigation. Through this process, together, Lianas Services and Mr. Dorey were able to mutually determine the ideal parameters of a senior’s residence, including location, level of care, budget, meal requirements and the ideal environment for Mr. Dorey so that he would feel comfortable and happy in his new home.

The unique part of this process was that Mr. Dorey wanted to move from his home in Montreal to be closer to family. He had children living in Ottawa, Toronto and Vancouver. The final decision was to move to the Ottawa area.

THE SEARCH

Matt and the rest of the Lianas team performed a thorough search of all available options for Mr. Dorey. Lianas has a database of over 2000 senior communities and retirement homes in Greater Montreal, Vancouver, Toronto and Ottawa areas. In this particular case, a pet-friendly home with a fully-equipped kitchen were two crucial requirements for Mr. Dorey. Following the search, an initial list of many possible options was narrowed down to three locations.

Tours were scheduled and visits were completed with a Lianas Advisor accompanying Mr. Dorey and his family on the tours. From these visits, one senior community was deemed to be the best candidate that met the needs of Mr. Dorey. The Lianas Advisor made helpful recommendations when it came time to negotiate terms and conditions. It was a low rise residence in Orleans, a suburb of Ottawa which was located within about 7 kilometers from where one of Mr. Dorey’s sons lived with his family.

THE TRANSITION – DOWNSIZE AND SALE OF THE HOME

The first step was to downsize – not an easy task considering Mr. Dorey lived in his house for more than 60 years. Matt introduced Mr. Dorey to the owners of Entourage Relocation. They sorted through an accumulation of everything that cluttered the house, arrange the sale or disposal of what he no longer needed and move the essentials to Ottawa for him.

Once the house had been emptied of clutter, Matt’s wife, Stefanie Cadou, “a terrific real estate agent,” as stated by Mr. Dorey, stepped in to sell the house. Within one week Mr. Dorey accepted the best of the many offers and the sale formalities were under way.

Moving into a seniors’ residence can be a challenge with many obstacles to overcome. However, the combined effort of Mr. Dorey, the Lianas team and the wonderful staff at the senior community made the transition as smooth and transparent as possible.

COMMENTS FROM THE FAMILY

As quoted by Mr. Dorey himself: “During my engineering career, I always sought out and employed competent experts to undertake the specialized work on my projects, and that is how I view the role Matt Del Vecchio, his Lianas team and the other people he brings in like Entourage and Stefanie Cadou, Working together they do all the work and do it amazingly well, leaving me free to undertake the many important personal matters involved in moving from one province to another like having the mail redirected, applying for a new medicare card, finding a new doctor & dentist, moving the bank account and safe deposit box, getting a new driver’s and car license and meeting with a lawyer & a broker for a new will, a new mandate and new insurance policies.”

For more information, contact Matt Del Vecchio at 1-877-450-3365 or by email at mdelvecchio@lianasservices.com

Testimonials

  • Sue

    Lianas Services are amazing!!!

    I was looking for a residence for my sister who had early onset dementia, and had found none searching on Google. Matt, who came highly recommended, understood my predicament and introduced me to Nicky. Nicky was terrific, she went with me to visit residences that were perfect for my sister, showing me different options.She called me often, helped when I had questions and answered texts promptly and set up appointments around my crazy schedule. She is very knowledgeable and caring and has worked with seniors for a long time. This group does not charge you. You don't have to pay anything and they will keep helping you until you find the right place. So if you need a place to start because it's time for a loved one to be in a residence, with or without full care, then this is the group to call.
    Sue
  • Jennifer
    I am writing to tell you of the excellent service I have received from Stephanie Geller, regarding the Psychosocial Assessment for my father. From my initial contact with Stephanie, she was prompt, efficient and understanding of the urgency for this Assessment.  She not only committed to the task at hand, but kept me informed every step of the way.  It was a pleasure dealing with Stephanie and I must say, she made the unpleasant task of having to conduct a meeting over Zoom, less daunting.  Stephanie's approach with my father, who has severe dementia, was kind and polite, and she did not flinch when my father's responses were at times, inappropriate and rude.  I cannot thank Stephanie enough for helping me navigate through this most unpleasant ordeal, and for being compassionate and understanding throughout. It was a sincere pleasure working with Stephanie Geller.  I only wish the other services I have had to access throughout my father's dementia journey, could be so efficient and considerate.
    Jennifer
  • Dave
    I recently made the difficult decision that it was time to find a senior assisted-living facility for my aging parents. The entire process seemed daunting to me as I had many questions about the type of care that was required. Subsequently I was introduced to the team at Lianas and everything changed after that point for the better. The professionals at Lianas walked me through the selection process, set up the facility tours and took care of all the details. It was a huge relief for myself and my parents as we navigated our way through the selection process. Patricia Tudor provided exceptional service every step of the way and made the entire process so much easier for us. I would recommend this team to anyone who is faced with the same challenges that we did.
    Dave
  • Stephanie B.
    Finding accommodation for an elderly relative has been one of the most daunting and distressing tasks I have faced in my life.  Our dear ones’ health and happiness is at stake. I am thankful that Patricia Tudor was there to help me.  With her knowledge of the different types of senior homes, Patricia was able to show me all the choices, and to point out all the details that I was unaware of.  She saved me days of leg work and uncertainty, and with her calm, sympathetic and practical advice she eased my anxiety.  I was thus able to focus on making the best choice.  Thank you Patricia for providing this support for our family!
    Stephanie B.
  • Wendy D.
    Patricia, thank you from the bottom of my heart!  Faced with my elderly Mother having to go from independent living to assisted care living following a four month hospitalization was overwhelming for me.  When I called Lianas Services, Matt Del Vecchio patiently listened to me as I looked for guidance. He then connected me to Patricia who is very informed and knowledgeable. I was so impressed with her process, I thought she must have met Mom before!   I  immediately felt at ease and was confident we would find a new home for Mom. The education Patricia gave me with regards to the public vs. private elderly care places was key to the path I chose to take.  I am forever grateful for the advice you gave me, the visits you accompanied me on and helped me work through the pros and cons of each place.  Once I found the new home for Mom your support helped me through that transition. I could not have been as comfortable in my decision without you Patricia, thank you.
    Wendy D.
  • Tammy W.
    Matt, thank you for all your help.  While the current circumstances made it so that we weren’t doing this in person, it was so reassuring to know that you were at the other end of the phone, or responding to an email anytime I needed to reach out.   I don’t think that you know the difference that it made being able to reach out to you.  Being an only child sometimes it can be overwhelming with all that is involved.
    Tammy W.
  • Annick L.
    As you know, we used Lianas Services to move my husband’s aunt in a retirement home. We met with Mary who was very accommodating and agreed to meet us all the way in the East end on a weekend.  She was super professional, patient and caring.  She kept in touch and the information she sent was well organized and easy to share with the rest of the family.  She was on time for the visits of the residences (again on a weekend) and it was a blessing to have her as she knows what questions to ask and what to look for.  She is very knowledgeable and we were grateful to have her with us.  All in all, she made what can be a very difficult process super easy for us. I have already recommended Mary to a friend for his mother and will not hesitate to recommend her again.
     
    Thank you Lianas and thank you Mary, we are so very grateful for all your help.
    Annick L.
  • Carol H.
    Matt and the Lianas team were helpful, empathetic and informative. They know the different options available for seniors care and gently guide you through all possibilities. Matt was always available to us and is a true problem solver. Thank you for all of your help.
    Carol H.
  • Nancy F.

    A big thank you to Matt for his thoughtful, caring and professional expertise in assisting us with our Mom’s transition to Le Sélection West Island. For three years, we as adult children could not convince her to move but Matt was compassionate and able to listen to her concerns. He was able to make her understand the benefits of being “proactive” instead of being “reactive” due to unexpected situations. It took only four months! We are forever grateful.

    Nancy F.
  • Kim

    Matt and his team helped navigate us through a difficult time of life. They were knowledgeable, highly empathetic and a true resource from beginning to end. Matt’s approach with my parents was the key to it all; he understands the elderly and respects their needs. Our only regret is that they did not make the move sooner. We will forever be grateful for the support and guidance he gave to us.

    Kim
  • Joe

    My sister and I would like to thank you for your attentiveness and excellent service. We really appreciated it. It allowed us to go through this process which was not easy for us either. Thank you again.

    Joe
  • Daniel
    The level of service received from Patricia Tudor was well above what I expected. She was able to guide me towards the best option for placing my mom in a home. This was done in a prompt and professional manner and quite remarkable given the circumstances of the COVID Pandemic.
    Daniel
  • Susan
    With 2 senior parents, I reached out to Matt needing help. Matt put us in touch with Patricia Tudor who was knowledgeable, empathetic and above all kind. My mother was hospitalized and we needed to find a residence that could provide specific needs for her fast. Matt was able to do this within 48 hours. When working with both Matt and Patricia, they made me feel like we were their only clients. A heartfelt thank you for all your support.
    Susan
  • Sharon
    Thank you Patricia and Matt for your kind and professional support at this difficult time. Having you by our side, guiding and advising us as we searched for the right home for mom, made a world of difference.
    Sharon
  • Christine S.
    Matt and the Lianas team were quick to respond to my needs in finding a residence that met my father’s needs and had availability in the time frame needed. Without Lianas my father would have had to stay in the hospital longer than necessary. I couldn’t have done it without them.
    Christine S.
  • Mark K.
    Matt and his associates are very professional and helpful. They take the time to listen to your particular situation and provide multiple options. I recommend Lianas to my friends and family.
    Mark K.
  • Barbara W.
    I used the services of Lianas Senior Transition Support for help placing my father in a long term senior home. Patricia was fantastic, so friendly caring and easy to talk to, they responded to my call on the same day and worked very hard to help us, they were there for us constantly and answered patiently all my questions and they made us feel very comfortable knowing we were doing the right thing since we had no experience in this. They were able to direct us and find the best place suitable for my father. I highly recommend them, they have a wealth of information, and can arrange everything to make a smooth transition for elderly family members.. you won’t be disappointed using their service. Thank you again Patricia and Matt for all your help.
    Barbara W.
  • John P.
    Patricia helped me from the start by providing insight into the process of placing a loved one. Her caring manner and depth of knowledge with respect to the institutions we visited enabled a sensible choice. Ann's move into the residence went very smoothly and she has adjusted very well to the situation. I thank you once again Patricia for your guidance.
    John P.
  • Jo Ann S.
    Lianas Services was excellent from the moment we were linked to our representative, Patricia. She was knowledgeable, provided excellent guidance and recommendations. Most importantly Patricia understood our situation. We built an immediate rapport with her. Thank you, Lianas. We will most definitely be recommending your services.
    Jo Ann S.
  • Diane
    I'm back from Canada, having settled Dad into his new retirement home, and on behalf of myself and my sisters I want to thank Matt and Patricia for all your help and support in transitioning him from hospital into such an excellent facility with very little lead time. It couldn't have been easy to magic up a place and assist us using only remote technology due to all of us living outside Montreal, but you and then Patricia made the process so smooth and stress free, we are truly grateful. Patricia was exemplary, she not only found us the room, but smoothed the way for us through all of the complicated admin and liaised with all parties involved with grace, humour and professionalism. We now feel that Dad is safe and well looked after, both holistically and medically, and have her and you to thank for this.  
    Diane
  • Diane L.
    Our family couldn't be more happy with Lianas Senior Transition Support.  Both Matt and Patricia did everything possible to ensure our father was transitioned safely and quickly from hospital into a first rate care home in Montreal that suits his needs entirely, all during the ongoing Covid pandemic. We had a very short window of time to find the right facility, and none of our family lives in Quebec, so we were entirely reliant upon them. In spite of these challenges they took our detailed brief, crucially explaining the care home and health care system in Quebec, and managed somehow to find a short list of suitable options at short notice. Patricia then undertook remote video tours of each with us all based in different countries, liaising with the care homes on our behalf. When we made our choice and finally arrived in Montreal, Patricia met with us and the staff at the care home we chose to ensure that all paperwork and details were completed satisfactorily and our father was settled in comfortably. Both she and Matt were professional, caring and entirely efficient - an absolute pleasure to work with. We couldn't recommend them more highly.
    Diane L.
  • Sylvia and John R.
    We would like to thank you for helping us with the "selection process".  You were patient, gracious, and super at taking us around to see all the different residences that we could choose from.  You are a wonderful help to us seniors that don't know where to begin with this process.
    Sylvia and John R.
  • Jim and Terry M.
    My brother and I would like to thank you for helping us with finding a place for mom. SHE IS SUPER happy. She has made several friends and has already played some bingo and sudoku. Without your help, this may not have happened and we both thank you so much as it had all happened so fast.  
    Jim and Terry M.
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