“Lianas was like a beacon in the storm or a lighthouse on the shore. Starting this process, we were stressed and overwhelmed. Ms. D. was vulnerable, nervous and very reluctant to move. The Lianas teamprovided us
with peace of mind from the very first call. We had a strong level of comfort knowing that we were being well taken care of every step of the way.”
The Family Challenge
Ms. D., 85 years old, was in relatively good physical and mental shape. She was living alone in her apartment where she had resided for 37 years. Ms. D. started experiencing some vertigo and she felt weak. She was hospitalized and spent several weeks under observation and in rehab. Ms. D. was released and things looked like they were getting back on track but then Ms. D. had a fall where she broke her wrist and damaged
her shoulder. During the rehab period at a short term convalescence home, doctors suggested that it might be time to move into a senior community.
Ms. D. was living alone in Montreal, so a very close friend of the family, Carl S., who resides in Ottawa, reached out to Lianas Services for their assistance to find the ideal senior community for her.
A Lianas Senior Advisor met with CS and his wife AL to perform a full needs assessment of Ms. D.. Through this process, we mutually determined the ideal parameters including geographic location, level of care, budget, meal requirements and most impor tantly, the ideal environment for Ms. D. to feel comfortable and happy. This was not an easy step for Ms. D. who was having a difficult time accepting the medical advice that she would have to leave her apartment of 37 years.
The Lianas team performed a thorough search of all available options. They have a database of over 1800 senior communities and retirement homes in Greater Montreal, Greater Toronto and Ottawa. In this particular case, the search centered around an English speaking environment offering assisted living in the Montreal locations in the west island of Montreal.
In a very short turnaround time, and taking into consideration that CS and AL would need to take time off work and travel to Montreal for visits, tours were scheduled and visits were completed with a Lianas Advisor accompanying the family on the tours.
CS and AL felt that the advisor was integral in clarifying the details such as availability, inclusions and limitations.
From these visits, two senior communities were deemed to be the best candidates that would meet the needs of Ms. D.. The Lianas Advisor made helpful recommendations when it came time to negotiate terms and conditions. They also provided the family with recommended downsizing and moving companies. A recommended real estate agent was not required as Ms. D. was renting her apartment.
Ms. D. selected her preferred community. A lease was signed and Ms. D. moved in to the senior community. Although a downsizing company was considered to assist with the move, CS, AL, and his mother (who flew in from Nova Scotia) were able to complete the move on their own.
The sales director as well as the director of care at the senior community were also instrumental in making this transition smooth and transparent.
A bouquet of flowers on behalf of Lianas was sent to Ms. D. on the day of move in to welcome her to her new “home”.
Comments from the Family
As quoted by CS “Lianas was like a beacon in the storm or a lighthouse on the shore. Starting this process, we were stressed and overwhelmed. Ms. D. was vulnerable, nervous and very reluctant to move. The Lianas team provided us with peace of mind from the very first call. We had a strong level of comfort knowing that we were being well taken care of every step of the way. The selection process for the potential senior communities was exemplary. They showed us retirement homes that we didn’t even know existed. In fact, the one we chose wasn’t even on our radar before then. We appreciated the time and energy that Lianas spent in making this transition as smooth as possible. Thank you!!”
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